In Czechia there's a unified emergency services system, and calls to these numbers are free and available around the clock from any phone. The key thing for foreigners to know: if you're confused or don't speak Czech — dial 112, where operators answer in English and German and will connect you to the right service themselves. Below is a breakdown of all the key numbers, what to tell the operator, and which app is worth installing in advance.
In Czechia there's a unified emergency services system, and calls to these numbers are free and available around the clock from any phone. The key thing for foreigners to know: if you're confused or don't speak Czech — dial 112, where operators answer in English and German and will connect you to the right service themselves. Below is a breakdown of all the key numbers, what to tell the operator, and which app is worth installing in advance.
The main number every foreigner should remember. It's free and works 24/7 from any phone (even without a SIM card, credit, or with a locked screen). Operators at 112 in Czechia take calls in Czech, English and German (and often other languages too), determine your approximate location themselves, and transfer you to the right service — ambulance, fire brigade or police. If you don't know which number to call, or don't speak Czech — call 112.
Address: Throughout Czechia and the EU
Phone: 112
Website: https://hzscr.gov.cz
The direct number for emergency medical services: heart attack, stroke, severe injury, loss of consciousness, heavy bleeding, childbirth. Free, 24/7. The 155 dispatcher usually understands English, but it's not guaranteed — if you're struggling to explain yourself, it's better to call 112. What to say: what happened, the exact address or a landmark (city, street, house number), how many people are injured, and your phone number. Don't hang up first — the dispatcher may give first-aid instructions.
Address: All of Czechia
Phone: 155
Fires, smoke, gas leaks, chemical spill accidents, building collapses, floods, as well as technical rescue operations (stuck in an elevator/car, a fallen tree). Free, 24/7. Foreigners who don't speak Czech will find it easier to call 112 — there you're guaranteed an answer in English. Report what's burning or what happened and where, whether anyone is inside, and your contact details.
Address: All of Czechia
Phone: 150
Website: https://hzscr.gov.cz
The national police force: theft, robbery, traffic accidents with casualties, violence, missing persons, any crime. Free, 24/7. English isn't always guaranteed on 158 — if there's a language barrier, call 112. Important for foreigners: if documents or belongings are stolen, you'll need a police report (for insurance, or to replace documents at your embassy) — make sure to note the case number.
Address: All of Czechia
Phone: 158
Website: https://policie.gov.cz
The municipal police handle local order: parking and towing, noise violations, minor disputes, stray animals, and order in public places. This is NOT the national police — for a serious crime, call 158 or 112. The 156 number operates within a specific city's boundaries; smaller towns may not have a municipal police force at all.
Address: Prague and other cities (local service)
Phone: 156
Website: https://mppraha.cz
A free official emergency-call app. By holding down the button, it dials 155 while simultaneously sending rescuers your exact GPS coordinates, phone language, signal strength and battery level — a lifesaver if you don't know where you are or can't speak / don't speak Czech. In the mountains it automatically connects you to the Mountain Rescue Service, and near water, to water rescuers. It also includes first-aid instructions. Highly recommended to install in advance (iOS/Android) for anyone living in Czechia.
Address: Available throughout Czechia (also in Austria and Hungary)
Website: https://www.zachrankaapp.cz/en
A 24/7 consultation service for poisoning — from medications, household chemicals, mushrooms, plants, or bites, in both people and animals. Call here to find out whether the situation is dangerous and what to do before the ambulance arrives. In serious cases (loss of consciousness, seizures, respiratory arrest), call 155/112 first, then TIS. Consultations are mostly in Czech; if there's a language barrier, go through 155/112 instead.
Address: Na Bojišti 1, Praha 2 (General University Hospital / VFN)
Phone: +420 224 919 293, +420 224 915 402
Website: https://www.tis-cz.cz
Help in the mountains: skiing/snowboarding injuries, getting lost in the woods or mountains, avalanches, accidents on hiking trails. The number 1210 is a paid line; if calling from abroad or in doubt, call 112 instead. The easiest way to get help is through the Záchranka app — it automatically identifies the mountain area and connects you to the right rescue base. Before heading into the mountains, save the number in advance and be ready to give rescuers landmarks along your route.
Address: Mountain regions of Czechia (Krkonoše, Šumava, Jeseníky, Krušné hory, etc.)
Phone: 1210
Website: https://www.hscr.cz
This information is for reference only; phone numbers, addresses and opening hours may change — please check the official websites of these institutions.
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