Zásilkovna CEO Čomor: we now invest a billion crowns a year

Zásilkovna, under new CEO Erik Čomor, has sharply stepped up its pace of growth: the company now invests around a billion crowns a year in infrastructure — ten times more than before the business was sold to its new owners. In terms of growth speed, the logistics giant is closing in on the Alza retail chain.

The 57-year-old executive took charge of the parent group Packeta in April 2024, succeeding founder Simona Kijonková after her departure and the sale of the business to the CVC and Emma Capital funds of Jiří Šmejc. The new owners set Čomor an ambitious goal — to double the turnover of the entire business within five years, after it had already topped ten billion crowns last year.

“That goal still stands, and we're going to meet it. Since I joined, we've grown more than 25% every year, and this year's numbers are encouraging too,” Čomor says in an interview with CzechCrunch.

The last two and a half years have not been easy: last year Zásilkovna found itself at the centre of a real storm of criticism from several directions at once. Customers complained about delivery quality, online stores about rising prices, and municipalities about the placement of pickup points. Yet according to Čomor, the company managed not just to weather the crisis, but to overhaul its operating processes entirely, win back the trust of its e-commerce partners and find common ground with towns and cities.

Today the figures are impressive: on some days the share of flawless next-day deliveries reaches 98–99%, and 93% of Czechia's population have a Zásilkovna pickup point or parcel box within five minutes' walk or drive from home.

Čomor also stressed that the company's management is not considering a sale of the business or an exit: “We are in no way working on an exit or a sale of the company.” Instead, the focus is on further large-scale investment in infrastructure, automation, robotics and the rollout of artificial intelligence — despite a current drop of almost half in parcel volumes from Chinese online stores.

Before joining Zásilkovna, Čomor held senior positions within the PPF group, including launching Air Bank in Czechia and its German counterpart, and he also led the German expansion of the online supermarket Rohlík.